Terms of Use

Last reviewed 6 August 2026

These terms cover the Cheezy website and the chat assistant on it. They are written to be read, not to be impressive.

This site does not take your order

Nothing is bought on this website. You browse the menu, build a basket, and the site then hands that basket to WhatsApp as a prefilled message. The order itself is made with a member of our team, and it exists only once we have replied and confirmed it.

That means a basket on this site is a request, not a contract. We may not be able to accept it — an item can sell out, a shop can be closing, or something may be unavailable that day. If that happens we will say so on WhatsApp.

Prices and payment

Prices are shown in Tunisian dinar and include what is listed with the item.
Home delivery adds a flat 4 DT per order, charged once. Collection from the shop is free.
Payment is cash, either at the counter or to the driver on delivery. There is no card payment on this site and we never handle card details.
Items marked ??? have no price yet and cannot be ordered.
We try to keep prices current, but if one is wrong we will tell you the correct price on WhatsApp before anything is made.

Allergens and nutrition

Our kitchen is open, and cross-contact is always possible. Nothing on this site — not the menu, not the allergen list, not the chat assistant — can promise that an item is free of any allergen. If you have a severe allergy, please tell a member of staff before you order so they can advise you properly.

Calorie and nutrition figures are given in good faith from our recipes. They are a guide: real portions vary, and anything you customise changes them. The assistant will say when a figure is not recorded rather than estimate one.

The chat assistant

The assistant helps you find things on our menu. It is not a person, not a dietitian and not a medical adviser, and it will not calculate personal calorie or nutrition targets for you. Anything it says about our food should be treated as help choosing, not as professional advice.

It can be wrong. If something it tells you matters to your decision — a price, an ingredient, an allergen — please confirm it with us before you order. Where the assistant and a member of staff disagree, the member of staff is right.

Using the site

Please use the site as a customer would. Do not attempt to break it, scrape it in bulk, overload it, or use the chat assistant for anything other than asking about Cheezy. We limit how many messages one visitor can send in order to keep it working for everybody.

The photographs, text, recipes, menu and branding on this site belong to Cheezy. Please do not republish them as your own.

Problems with an order

If something is wrong with an order, contact us as soon as you can and we will put it right — a replacement, or your money back, whichever suits. We would rather hear about it than not.

WhatsApp or phone: +216 50 011 364
Instagram: @cheezyby7aifa

Changes

If these terms change, the review date at the top changes with them. Cheezy operates in Bizerte, Tunisia, and Tunisian law applies.

See also our privacy page and our accessibility statement.